It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like to have the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason. However, the product must be unused!
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the cost of returning the product from your home to the store is for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product with all accessories and, if reasonably possible, in the original condition and packaging to be returned to the entrepreneur. To exercise this right you can contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after notification of your return if the product has already been received in good order.
If the product is damaged, used or the packaging is more damaged , we may pass this depreciation in value of the product to you. So please treat the product with care and make sure it is well packaged for a return.
Want to exchange a product?
Do you want to exchange your product? That is no problem at all. You can contact email@example.com . However, you do have to bear the cost of returning the product.
I gave the wrong delivery address!
Passed a wrong delivery address by mistake? Please contact us as soon as possible. We will then try to change the order for you.